Special room requests
Accessible rooms, inter-connecting rooms and extra beds can be accommodated in some of our bedrooms, these can be requested by contacting the hotel direct.
Extra Bed Policy
All children 2 and under stay free of charge when using an existing beds or travel cot. All children that require an additional bed will be charged at £20 per person, per night (as z-beds in selected rooms only). Extra beds are suitable for children aged 3-16 only.
Assistance & guide dogs permitted. For other pet requests please contact the hotel direct.
Book with confidence
Safe and secure. We use encryption technology to ensure your details remain private when you book.
Direct booking. You’re booking with us directly, so there are no booking fees, or risk of us not receiving your booking.
Privacy promise. We won’t send you marketing emails you haven’t asked for (or trick you into asking for them).
Best price guarantee. We’ll match any lower online price, so get in touch if you find one.
Our deposit policy differs based on the rate type booked.
For Flexible Rate bookings, no deposit will be charged. Your credit card will guarantee the booking.
For Advance Purchase bookings, full payment will be taken at time of booking.
We accept all of the following card types
VAT & Service is included
Change a Booking
If you have made a reservation with us directly (either through our website, over the phone, or in person) please email or call us to modify or cancel your booking. Our contact details are at the bottom of this page. If you have booked through a travel agent or other online booking service, you will need to contact them to request your change or cancellation.
Our cancellation policy differs based on the rate type booked. Please check your booking confirmation to see which you booked.
Flexible Rate - If cancelled by midday the day before arrival, no fee will be charged. If cancelled later or in case of no-show, the first night will be charged
Advance Rate – Pre-paid, non-refundable rate. If cancelled or in case of a no-show, the full payment will be retained.